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Owner Relations Solutions

Do your land administrators and others who manage owner relations have the tools they need to handle incoming requests from royalty and land owners? Do your service representatives rely on manual processes to route and manage owner questions and service requests? Do they struggle with trending, escalation, and follow-up? Isn’t it time to enable your service representatives and land administrators with a more powerful (and efficient) solution? Find out how we can help you become more efficient either in the features and benefits sections below or in this detailed breakdown.

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Features

mcaConnect xRM Solutions for Oil & Gas Owner Relations solution helps you manage inquiries and issues from well royalty owners; allow well shareholders to access account information via a web portal; and connect with your phone system to automate and streamline call handling.

The application provides capabilities for:

  • Owner relations and royalty management
  • Advanced contact management
  • Owner web portal
  • Link with ERP data (vendor, lease, venture, & division of interest data).
  • Call center capability: TAPI/phone system connectivity
  • Case management that leverages intelligent routing and knowledgebase to streamline resolution
Benefits

Strengthen Owner Relationships – Shorten response times and provide consistent support experiences for owners, reduce the cost of managing owner relationships and increase overall satisfaction.

Communicate Effectively – Provide owners and stakeholders access to FAQs and account information through easy-to-use web portals. Ensures that the right information is delivered to the right group in a timely manner. Guided processes drive consistent, quality interactions with royalty owners.

Deliver Superior Service – Quickly log, analyze and resolve royalty owner issues with streamlined access to royalty data and related information. Assign, manage and resolve support incidents with automated routing, queuing and escalation of service requests, along with case management, communications tracking and auto-response email.