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Stakeholder Relations

Complaints and grievances can arise from a spectrum of issues in the oil and gas industry, from seemingly minor preoccupations to very serious conflicts. Public expressions of complaints can take the form of legal claims and protests, and can easily become costly.

Empower the team charged with keeping you in the good graces of the court of public opinion with an xRM solution that will reduce your risk of business disruption and reputation damage. Check out the features and benefits below or find a detailed explanation of what our CRM solutions can do for you here.

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Features
  • Management of stakeholder programs and relevant plans
  • Species Repository and Heritage Sites Management
  • Stakeholder, community, and organization management
  • Grievance Management, issue tracking and resolution
  • Activity and communications management
  • Capture and management of issues, opportunities, community events, and commitments.
  • Map visualizations for stakeholders, opportunities, and issues
  • Automated escalation and notifications for issues, opportunities, community events, and commitments.
  • Organization wide and external portal visibility into stakeholder related issues
  • Automated, guided processes and powerful workflows that drive consistent, effective interactions that are in alignment with regulatory standards
  • Robust dashboards and reporting for data analysis
Benefits
  • Ensure interactions with each contact are documented and consistent.
  • Track issues and put the right information in front of the right people at the right time.
  • View and manage stakeholder contacts and history directly from Microsoft Outlook or mobile device, at the office or in the field.
  • Target and track communications effectively while improving collaboration.
  • Create a climate of trust and dialogue.
  • Manage stakeholder relationships to proactively establish alignment
  • Reduce operating downtime, avoid legal costs, and prevent reputation damage.
  • Enable efficient, standardized processes that enforce best practices and regulatory compliance.
  • Achieve stakeholder transparency and internal collaboration efficiency with internal and external portal visibility to stakeholder related issues.
  • Improve efficiencies and mitigate risk.