Advanced Service Desk
Microsoft Dynamics AX, Dynamics CRM, and ISV Support
When systems go down, everyone is impacted and the financial impact can be great. Don’t you wish you had someone you could contact? Someone who responds in a timely manner AND fixes the problem?
Now you do! When your systems start giving you trouble, mcaConnect’s Advanced Service Desk is here to get you back up and running. We can help with:
What Makes Our Service Desk Advanced?
mcaConnect has one of the largest and best trained post-implementation support teams. Our consultants average over 8 years of hands-on experience. We also have unique cross-functional teams who work together so you don’t have to figure out who to ask. We’ll get the right person with the right skill set involved at the right time.
You can use our Advanced Service Desk either on an as-needed basis, or you can stabilize costs by getting on to a Fixed Fee program. Our Service Desk offers:
- 1 Hour Initial Critical Response Times
- Normal Support Hours of 8AM – 8 PM Monday thru Friday Eastern Time
- 24X5 Support coming Apr 2016
- 24X7 after hour Support for Critical Business/System Down
- Incident/Event Management to Uncover the Root Causation
- ISV Relationship Management
- Monthly Relationship Call
- Global Reach
Is Advanced Service Desk right for you? Find out. Book a time to visit with one of our team members.