Natalie's Story - MCA Connect

Natalie’s Story

The Grass Isn’t Always Greener On The Other Side

The grass isn’t always greener on the other side. I don’t think people totally comprehend what that means. I didn’t until I left MCA Connect and then came back.

Earlier this year I found a new job opportunity with another company and it paid more. This other company had recently been experiencing growth and is a large, well-established Microsoft Dynamics partner. At the time, I was excited to get the job and more money.

Leaving MCA Connect:
Within the first 60 days of being in my new job, I had questions and concerns.

My customer assignments changed three different times with three different customers in my first month. It made me realize that MCA Connect has stronger relationships with our customers because we treat our customers fairly.

The implementation team I worked with wasn’t a cohesive unit with common delivery goals and objectives. Instead, some team members were immature and more worried about career objectives and individual recognition. At MCA Connect, every implementation delivery team member I’ve worked with strive to deliver the product and service as a cohesive unit, each willing to step in to complete each other’s tasks. The last thing during a project they’re worried about is their own personal career objectives and individual recognition.

I met with my manager on a monthly basis, but we never discussed where the company was going, what the financial objectives for the next year were, or where they were looking to grow the business. When I asked my manager these questions, he told me that this kind of information was not shared at my level. I was with MCA Connect for five years before I left. I had been through management changes and a merger and, while there were struggles and challenges, there was never a lack of communication at any point in time.

Coming “Home”:
The opportunity to come back to MCA Connect arose in the fall and I’ve been back for less than a month. I have no desire to even look for another opportunity. Since I’ve been “home,” I’ve come to realize a few things:

  • MCA Connect has great transparency with their employees: management has always been honest with us about the state of the business.
  • I missed the cohesiveness and support provided by management.
  • The number one attribute that defines MCA Connect is that they care about people. It’s not just about making money. Yes, we’re a business and we want to do well but they really care about people.

More money doesn’t mean anything without valuable direction, relationships and open communication. The grass isn’t greener on the other side.

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