For employees to embrace change, leadership must embrace change management as an essential component of a project.

Customers implementing Microsoft Dynamics 365 systems sometimes look at “change management” as a line item that can be cut from the budget. However, numerous statistics and studies prove the value of change management.

The Right Software Features Won’t Prevent Project Failure

Most buyers of Dynamics evaluate the software features and functions as the main buying criteria, but having the right software won’t ensure a successful project.

Even with the right software, enterprise projects are doomed if they fail to address employee concerns about changing functions and roles – which naturally come about when implementing new business processes and new software.

Focus on User Adoption

The #1 cause of all software implementation failures is lack of user adoption, which can be caused by:

  • Lack of clear project goals and milestones
  • Failure to manage organizational change
  • Lack of executive and stakeholder involvement
  • Poor communication
  • Lack of accountability

Benefits and Results of Change Management

Change Management is built into the Sure Step Methodology for increased user adoption and decreased risk of setbacks.

Source: Prosci

Manage Resistance

Change Management is more than just a communication and training plan. Any seasoned project manager can handle communication items as project tasks. But… if they don’t understand WHY a person is resisting and have a plan in place to handle user objections by addressing the root issues, the project manager can’t truly motivate change. True change management provides the structure and focus to address resistance across the project and organization.

MCA Connect Sure Step Methodology

Because change management is such a critical component of project management, MCA Connect has embedded the Prosci® ADKAR® model for change management into its Sure Step Project Management methodology. This simple, common-sense approach to change management helps the team visualize the transformation and stay on track with project milestones.

Step 1: Change Readiness Assessment – MCA Connect gauges whether the team has the right tools, objectives, resources and personnel to meet the project goals using three change readiness components:

  • Project Health Report – identifies any shortfalls in the three key elements of the project: leadership/sponsorship, project management and change management
  • Risk Assessment – looks at both the scope of the change, and the organizational capacity for change
  • Stakeholder Analysis – identifies and analyzes the impact on each group and how they are moving through the change

Based on the results of this assessment, MCA may suggest changes to the project plan and will leverage this information in the development of change management plans.

Step 2: Preparation – MCA Connect will develop a change management strategy, identifying change champions and securing executive sponsorship for the project. Part of preparation is ensuring minimal disruption to existing business when project participants are pulled away from their routine job roles.

Step 3: Change Management – As the project gets underway, team leaders will execute on the change management strategy. The change management plan typically includes sub-plans including a:

  • Communication plan
  • Training plan
  • Sponsor roadmap
  • Coaching plan
  • Resistance management plan

Reinforcement of Change

Throughout the project, MCA Connect will collect feedback, diagnose gaps, and take corrective action. But just as importantly, the team will look for opportunities to celebrate and recognize successes. A supportive, positive environment increases morale, reduces stress and reinforces the value of changes being made.

About MCA Connect

Leading manufacturing, energy and service companies around the world rely on MCA Connect to help drive business performance. As a Global Systems Integrator and Microsoft Dynamics Gold Partner (ERP, CRM and Cloud), MCA Connect delivers and supports operational transformation to help clients achieve competitive advantage.


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