Change Management is more than just a communication and training plan. Any seasoned project manager can handle communication items as project tasks. But… if they don’t understand WHY a person is resisting and have a plan in place to handle user objections by addressing the root issues, the project manager can’t truly motivate change. True change management provides the structure and focus to address resistance across the project and organization.
MCA Connect Sure Step Methodology
Because change management is such a critical component of project management, MCA Connect has embedded the Prosci® ADKAR® model for change management into its Sure Step Project Management methodology. This simple, common-sense approach to change management helps the team visualize the transformation and stay on track with project milestones.
Step 1: Change Readiness Assessment – MCA Connect gauges whether the team has the right tools, objectives, resources and personnel to meet the project goals using three change readiness components:
- Project Health Report – identifies any shortfalls in the three key elements of the project: leadership/sponsorship, project management and change management
- Risk Assessment – looks at both the scope of the change, and the organizational capacity for change
- Stakeholder Analysis – identifies and analyzes the impact on each group and how they are moving through the change
Based on the results of this assessment, MCA may suggest changes to the project plan and will leverage this information in the development of change management plans.
Step 2: Preparation – MCA Connect will develop a change management strategy, identifying change champions and securing executive sponsorship for the project. Part of preparation is ensuring minimal disruption to existing business when project participants are pulled away from their routine job roles.
Step 3: Change Management – As the project gets underway, team leaders will execute on the change management strategy. The change management plan typically includes sub-plans including a:
- Communication plan
- Training plan
- Sponsor roadmap
- Coaching plan
- Resistance management plan
Reinforcement of Change
Throughout the project, MCA Connect will collect feedback, diagnose gaps, and take corrective action. But just as importantly, the team will look for opportunities to celebrate and recognize successes. A supportive, positive environment increases morale, reduces stress and reinforces the value of changes being made.
About MCA Connect
Leading manufacturing, energy and service companies around the world rely on MCA Connect to help drive business performance. As a Global Systems Integrator and Microsoft Dynamics Gold Partner (ERP, CRM and Cloud), MCA Connect delivers and supports operational transformation to help clients achieve competitive advantage.