Client Success Stories
We are dedicated to providing unmatched client service and take pride in the innovative solutions we deliver. For almost 20 years, MCA Connect has transformed hundreds of businesses through technology and accumulated client success stories to showcase our work. Read how our team will align your people, processes and technology to enable you to achieve better business performance.
South Jersey Industries
Using a custom Microsoft Power Platform solution, SJI was able to transform its chaotic shared inbox into a streamlined case management system. The result? Faster response times, improved customer service, and new productivity metrics.
As a fast-growing company, Ciner wanted to lay a strong foundation for digital transformation by implementing a cloud-based ERP solution. After careful consideration of options, Ciner selected Microsoft Dynamics 365 Finance as their ERP solution due to its capabilities and ability to handle complexity. Learn more in the case study.
"Our partnership with MCA Connect and experience with Dynamics 365 for Customer Engagement has enhanced sales processes, provided comprehensive visibility for our sales teams and improved sales forecasting at Ultra Electronics, Energy" - Chris Brown, Ultra Electronics
Litens Automotive Group
With the objective to remain at the forefront of global expansion, Litens needed to transform customer engagement into a sales-driven, proactive process rather than simply responding to bids. View the case study to learn how Dynamics 365 and AUTOconnect has transformed Litens' performance.
Prior to the implementation of Dynamics 365 Sales, Mansfield struggled to find the clarity, discipline, and systemization that was consistent with its sophisticated sales processes. Now, by configuring Dynamics to meet the needs of the organization, Mansfield finally has a CRM tailored to them.
With a goal to employ Americans with disabilities, LCI Tech helps companies adapt digital media, websites, and computer systems to accommodate users with disabilities. LCI Tech was managing their sales opportunities in Excel spreadsheets and recognized the need for more formalized, documented processes to accelerate their sales cycle and increase pipeline.
Massey knew the support for their AX 2012 system would be retired in 2021 and understood the additional advantages of moving to the cloud. Now, with Dynamics 365, their data is united across their locations, giving employees a centralized view of their financials and operations.
Hickory Farms implemented Power BI for better insights but because of internal resource constraints, they never moved beyond out-of-the-box reporting. Now With Power BI and DataCONNECT, Hickory Farms can now run large, multidimensional reports as frequently as desired. Learn more in the case study.
Magpul was experiencing unexpected issues with their new Dynamics 365 system and they had little visibility into their business. MCA Connect worked with Magpul for 2 months to stabilize their ERP solution. User issues steeply declined, and today Magpul’s Dynamics 365 platform runs smoothly and effectively.
Mazak was experiencing organizational silos stitched together with no-longer-supported Lotus Notes and a modern solution was needed. MCA Connect was engaged to help support Mazak’s transformational goals through the Microsoft Dynamics 365 platform.
When Energy Transfer acquired a coal management company, they decided to switch from SAP to Dynamics 365 to so their systems would align. Download the case study to learn more about how MCA Connect was able to successfully move Energy Transfer to D365 and continues to provide strategic support.
Wahl Clipper Corporation
Discover how Wahl Clipper Corporation, a customer based in Illinois, USA, is transforming their business to Microsoft Dynamics 365 globally in the cloud.
Ascend Performance Materials
With the objective and desire to become the premier provider of nylon 6,6, Ascend needed a clearer view of potential future growth and a modern CRM platform to support those growth objectives. Download the case study to learn more about how Microsoft Dynamics 365 for Customer Engagement solved their challenges.
Read how Cataler eliminated inefficiencies and improved processes by eliminating spreadsheet reliance through a Microsoft Dynamics implementation. In addition, user adoption among employees skyrocketed, they were able to now track order components that morphed between wet and dry states and production scheduling was significantly improved.
Rochester Gauges decided they wanted to transform into a Lean Manufacturing organization and needed a system and partner that could aid in its transition. Read the case study to learn how they accomplished a successful transition, and more.
After changing their business model, Dell needed a new system to transform how they manufacture. By implementing Dynamics, MCA Connect helped Dell rationalize their IT infrastructure to save about $50M annually, improve their IT uptime by about 75%, standardize processes to support lean manufacturing and gain a full payback on the implementation in only 6 months.
As a leading manufacturer of industrial automation and testing solutions, Yokogawa was looking to expand its support services. MCA Connect and Microsoft Dynamics helped bolster its customer service with better service activity tracking and a self-service portal. Benefits included greater customer satisfaction, seamless customer experience and proactive support services.
AmerCareRoyal needed to streamline their sales process and move to one system. By using Microsoft Dynamics 365 for Customer Engagement they were able to create enterprise visibility by moving to a single enterprise CRM platform, accelerate the sales process by providing reps with a common quoting platform, and be able to add customer service functionality.
Wenger Manufacturing needed a solution that would shorten their production process from sales to distribution. They also needed a solution that is simple to use and has an intuitive interface to attract and retain top talent. Working with MCA Connect, Wenger successfully implemented Dynamics 365 for Finance and Operations and Customer Engagement to solve their challenges.
Thermon Heating Solutions
Thermon was amid a Microsoft Dynamics 365 for Customer Engagement implementation with another implementation partner and found themselves struggling to be fully functional. Read to learn how MCA Connect helped them successfully finish the Dynamics 365 implementation to build accurate forecasts and provide unlimited, proactive support.