Client Success Stories
We are dedicated to providing unmatched client service and take pride in the innovative solutions we deliver. For almost 20 years, MCA Connect has transformed hundreds of businesses through technology and accumulated client success stories to showcase our work. Read how our team will align your people, processes and technology to enable you to achieve better business performance.
Ascend Performance Materials
With the objective and desire to become the premier provider of nylon 6,6, Ascend needed a clearer view of potential future growth and a modern CRM platform to support those growth objectives. Download the case study to learn more about how Microsoft Dynamics 365 for Customer Engagement solved their challenges.
Read how Cataler eliminated inefficiencies and improved processes by eliminating spreadsheet reliance through a Microsoft Dynamics implementation. In addition, user adoption among employees skyrocketed, they were able to now track order components that morphed between wet and dry states and production scheduling was significantly improved.
TGS originally implemented Microsoft Dynamics CRM with another partner, only to find they had really just implemented a glorified address book. With the help of MCA Connect, TGS was able to get their CRM implementation back-on-track to experience the results they were hoping for.
Rochester Gauges decided they wanted to transform into a Lean Manufacturing organization and needed a system and partner that could aid in its transition. Read the case study to learn how they accomplished a successful transition, and more.
After changing their business model, Dell needed a new system to transform how they manufacture. By implementing Dynamics, MCA Connect helped Dell rationalize their IT infrastructure to save about $50M annually, improve their IT uptime by about 75%, standardize processes to support lean manufacturing and gain a full payback on the implementation in only 6 months.
As a leading manufacturer of industrial automation and testing solutions, Yokogawa was looking to expand its support services. MCA Connect and Microsoft Dynamics helped bolster its customer service with better service activity tracking and a self-service portal. Benefits included greater customer satisfaction, seamless customer experience and proactive support services.
AmerCareRoyal needed to streamline their sales process and move to one system. By using Microsoft Dynamics 365 for Customer Engagement they were able to create enterprise visibility by moving to a single enterprise CRM platform, accelerate the sales process by providing reps with a common quoting platform, and be able to add customer service functionality.
Wenger Manufacturing needed a solution that would shorten their production process from sales to distribution. They also needed a solution that is simple to use and has an intuitive interface to attract and retain top talent. Working with MCA Connect, Wenger successfully implemented Dynamics 365 for Finance and Operations and Customer Engagement to solve their challenges.
Thermon Heating Solutions
Thermon was amid a Microsoft Dynamics 365 for Customer Engagement implementation with another implementation partner and found themselves struggling to be fully functional. Read to learn how MCA Connect helped them successfully finish the Dynamics 365 implementation to build accurate forecasts and provide unlimited, proactive support.