Advanced Technology Services
F&SCM, Field Service, Power Platform
At a Glance
After a failed implementation, Advanced Technology Services (ATS) needed a new partner right away.
Dynamics 365 Finance and Supply Chain Management, Field Service, and Power Platform
Advanced Technology Services (ATS) is a mixed-mode conglomerate with five major business divisions and multiple branches spanning the UK, US, Mexico, and Canada. The company chose another partner to implement Microsoft Dynamics 365 Finance and Supply Chain Management. However, the Finance project didn’t go as planned and ATS worried the Supply Chain implementation would fail.
ATS asked Microsoft’s Jeremy Coe to recommend another partner, and he introduced MCA Connect due to our rescue project experience and deep manufacturing expertise.
To ensure ATS gets immediate value, our team planned to rapidly implement Finance and Supply Chain Management as a minimal viable product and build out from there.
However, while assessing ATS’s systems as part of a Connected Blueprint, our Manufacturing Strategy team discovered one of the company’s rapidly growing services division was struggling to manage service needs with inefficient tasks completed via spreadsheets and emails. After this discovery, ATS decided to also implement Dynamics 365 Field Service. This decision surfaced Salesforce data that could help ATS’s 220 users better keep in the flow and work, so ATS also opted in to Power Platform as well.
The MVP Field Service implementation integrated with Salesforce and went live for 250-300 users within six months. Rapid implementation for Finance and Supply Chain Management is currently underway for approximately 400 users. ATS will start with 35 Supply Chain Management licenses and 10 Supply Chain Management Attach.
After the initial rapid implementation, ATS will continuously optimize their system to improve the overall repair business, parts distribution, intake, repair pricing, and repair labor. Once the cross-solution is fully live, ATS will significantly improve manufacturing and supply chain processes across their industrial service center business.
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