Win wire

Utility Trailer



Dynamics 365
Power Platform


Discrete manufacturing


SMC West

At a Glance


Lost warranty processing solution to ransomware.


WarrantyCONNECT, a solution built on Microsoft Dynamics 365 for Customer Engagement and Power Platform.

Go Live

Targeted end of 2022

Their challenge

With $700M in revenue, Utility Trailer Manufacturing (UTM) is one of the world’s largest trailer manufacturers. 

After a ransomware attack compromised their systems, UTM lost all access to their homegrown warranty processing solution. To get customer information, employees were forced to sort through siloed Excel spreadsheets and manual submission forms, a slow and tedious process. As a result, unprocessed claims stacked up over a year creating a backlog that crippled cashflow and upset customers. With a seven-figure backlog hampering operations, UTM needed a new solution right away.   

Our solution


After a referral from Microsoft, MCA Connect worked with UTM to replace their lost solution with WarrantyCONNECT.  

This unique solution simplifies warranty and registration claims by automating manual processing and integrating claims within Microsoft Dynamics 365. With it, manufacturers get full visibility, reduce costs, and better manage warranty expenditures. In fact, it’s the only solution that manages the dealer networking using Microsoft technology.  

Expected results

Once WarrantyCONNECT goes live, UTM will be able to quickly free up cashflow by clearing the large backlog of unprocessed claims. By eliminating manual submissions, they’ll also create a better customer experience by speeding up reimbursement times and reducing errors. 

Microsoft recognition

Thank you, Frank Hammons, Solution Sales Professional, and manufacturing executive Mike Peterson for your support throughout this deal.  


Let's chat

Ready to achieve operational excellence sooner? Let’s talk.

Contact us
MCA Connect