Dynamics 365 for Customer Engagement

Gain Customers for Life

Microsoft Dynamics 365 for Customer Engagement, previously Dynamics CRM, is a modern CRM solution that digitally transforms businesses through a suite of connected intelligent applications:

  • Sales
  • Marketing
  • Customer Service
  • Field Service
  • Project Service Automation

These modern applications work together so you can access data in one system and deliver a unified customer experience from initial contact through the sales process and into service and support. Combining sales, marketing and service into one system enables you to personalize customer experiences and accelerate your sales process.

Because Dynamics was built from the ground up on modern technology, it is easy to use, easy to administer and easy to integrate. Microsoft-centric organizations can significantly lower their total cost of ownership, while increasing profitability and achieving a competitive edge.

Transform Relationships into Revenue

Microsoft Dynamics 365 for Customer Engagement helps you drive consistent and measurable improvement in everyday business processes and leverages best-in-class business modules to turn relationships into revenue.

Dynamics 365 for Customer Engagement
Intelligent Applications

Sales

Close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure global compliance.

Marketing

Bring agility and efficiency to your business to connect and optimize production planning, scheduling, operations, and cost management.

Customer Service

Turn simple interactions into life-long relationships by offering a seamless customer service experience resulting in improve customer satisfaction with Dynamics 365 for Customer Service.

Field Service

Microsoft Dynamics 365 for Field Service is a complete field service management solution that includes service locations, service agreements, customer assets, and more to help increase worker productivity and customer satisfaction.

Project Service Automation

Microsoft Dynamics 365 for Project Service Automation delivers a cloud-based project management application that keeps each step of the project progressing, and each employee involved in the process working productively.

Why MCA Connect?

MCA Connect has worked with some of the world’s largest oil and gas companies for over 20 years and has long been recognized as a leading Oil and Gas partner by Microsoft. We take pride in consistently delivering innovative solutions that save energy companies millions of dollars.

A key differentiator in working with MCA Connect to implement your modern Energy solution is our tight industry focus, but wide set of service offerings. Our deep knowledge of both the product and the oil and gas industry enables us to find hidden opportunities only made possible through things like IoT devices and industry accelerators.

Customer Success

“Dynamics 365 has everything we need to create enterprise visibility and achieve our business vision.”

Eric Paladino

AmerCareRoyal

“With Microsoft Dynamics, we have the tools we need to match and potentially surpass our competitors in terms of customer satisfaction.”

Sebastien Chambert, GM of Business Operations

Yokogawa

“We anticipate our new, well-supported Microsoft Dynamics 365 system to help us improve revenue by over 30% annually.”

Codi Nichols, Project Lead

Thermon