Microsoft Dynamics CRM
Add Value to Every
Microsoft Dynamics CRM is an integrated, data-driven software solution that improves how you interact with and do business with your customers. The solution helps you manage and maintain customer relationships, track sales leads, marketing engagements, and pipeline, to deliver actionable data.
Seamlessly integrated with Microsoft Office, Dynamics CRM enables you to gain the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sale.
A Fast, Flexible & Affordable Solution
Microsoft Dynamic CRM was released in 2015 as the prior release to Dynamics 365 for Customer Engagement. With a primary focus on sales, marketing and service functionality, Dynamics CRM offers a fast, flexible and affordable solution.
Benefits of Microsoft Dynamics CRM
Accelerate the Sales Process
Automate your sales process to streamline sales cycles and reduce costs. Setup territories and teams for optimal efficiency. Create price lists and unit groups to streamline offer management. Set up goals to track sales rep quotas.
Gain Greater Insights
Closely monitor a customer actions with easy-to-understand dashboards. Embedded business intelligence empowers you with actionable customer insights.
Engage with Marketing
Easily build your campaigns with consistent messaging and keep your contacts engaged during each stage of the buyer’s journey.
Increase Sales Pipeline
Enable your sales team to become less reactive and to enhance customer relationships at every opportunity. Automating your sales processes gives you the support and sales productivity you need to increase pipeline and drive revenue.
Create Unmatched Customer Service
No matter how your customers choose to interact with you, you’ll have a complete view of their communication history to empower your service team to respond better and faster.
Optimize Field Service
Optimize field service operations by making sure you have the right person for the right job with the right equipment to get the job done right – the first time.
Comparison Guide: Dynamics CRM vs Dynamics 365 for Customer Engagement
Why MCA Connect?
MCA Connect has long been recognized as a leading CRM partner by Microsoft, winning multiple awards and consistently delivering innovative solutions that save companies millions of dollars.
A key differentiator in working with MCA Connect to implement your modern CRM solution is our tight industry focus, but wide set of service offerings. Our deep knowledge of both the product and the industry enables us to find hidden opportunities only made possible through things like IoT devices, predictive analytics, and lean manufacturing.
Our team of consultants have the skills and experience to work in complex business environments with evolving needs. Whether you need to streamline your sales processes across many business lines, improve your customer experience or simply need a more agile customer engagement solution, you can trust that we deliver innovative solutions with exceptional results.