Microsoft Dynamics CRM

Add Value to Every
Customer Interaction

Microsoft Dynamics CRM is an integrated, data-driven software solution that improves how you interact with and do business with your customers. The solution helps you manage and maintain customer relationships, track sales leads, marketing engagements, and pipeline, to deliver actionable data.

Seamlessly integrated with Microsoft Office, Dynamics CRM enables you to gain the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sale.

A Fast, Flexible & Affordable Solution

Microsoft Dynamic CRM was released in 2015 as the prior release to Dynamics 365 for Customer Engagement. With a primary focus on sales, marketing and service functionality, Dynamics CRM offers a fast, flexible and affordable solution.

Microsoft CRM, Microsoft Dynamics CRM

Benefits of Microsoft Dynamics CRM

Accelerate the Sales Process

Automate your sales process to streamline sales cycles and reduce costs. Setup territories and teams for optimal efficiency. Create price lists and unit groups to streamline offer management. Set up goals to track sales rep quotas.

Gain Greater Insights

Closely monitor a customer actions with easy-to-understand dashboards. Embedded business intelligence empowers you with actionable customer insights.

Engage with Marketing

Easily build your campaigns with consistent messaging and keep your contacts engaged during each stage of the buyer’s journey.

Increase Sales Pipeline

Enable your sales team to become less reactive and to enhance customer relationships at every opportunity. Automating your sales processes gives you the support and sales productivity you need to increase pipeline and drive revenue.

Create Unmatched Customer Service

No matter how your customers choose to interact with you, you’ll have a complete view of their communication history to empower your service team to respond better and faster.

Optimize Field Service

Optimize field service operations by making sure you have the right person for the right job with the right equipment to get the job done right – the first time.

Is Your Mainstream Support Ending?

Aside from the many benefits of upgrading to Dynamics 365, one important consideration in your decision to upgrade should be the support lifecycle for the version of Dynamics CRM that you’re currently on. For some versions, mainstream support will expire this year if not already expired.

There has never been a better time than now to future-proof your investment by starting the path forward with Microsoft Dynamics 365 and take full advantage of the benefits of the cloud.

Why MCA Connect?

MCA Connect has long been recognized as a leading CRM partner by Microsoft, winning multiple awards and consistently delivering innovative solutions that save companies millions of dollars.

A key differentiator in working with MCA Connect to implement your modern CRM solution is our tight industry focus, but wide set of service offerings. Our deep knowledge of both the product and the industry enables us to find hidden opportunities only made possible through things like IoT devices, predictive analytics, and lean manufacturing.

Our team of consultants have the skills and experience to work in complex business environments with evolving needs. Whether you need to streamline your sales processes across many business lines, improve your customer experience or simply need a more agile customer engagement solution, you can trust that we deliver innovative solutions with exceptional results.

crm partener of the year

Client Success

“With Microsoft Dynamics CRM, we have the tools we need to match and potentially surpass our competitors in terms of customer satisfaction.”

Sebastien Chambert, GM of Business Operations


Yokogawa logo transparent aj

“MCA Connect has been a great resource and technology partner.”

Eric Paladino


amerCare Royal transparent aj

“MCA Connect feels like part of our team. Their consultants are great at what they do, very professional and organized, but also warm and friendly. That personal connection makes a big difference because we work together so closely.”

Codi Nichols, Project Lead


Thermon logo transparent aj