Field Service Solutions

Empower Your Field Service Workers

Has your company ever deployed a field technician for a job only to realize that person wasn’t the right resource to get the job done? Has your field technician ever showed up to complete a job only to find out they don’t have the equipment they need to get the job done right?

Field Service software enables you to get the job done right – the first time. But it’s also more than that. It allows you to connect with your customers and create a customer service experience that exceeds their expectations.

Quickly growing in popularity – especially for companies that want a solution simple enough for their field personnel to easily master – Field Service solutions are a proven way to cut costs, increase worker productivity and improve customer satisfaction.

Using a field service management solution for a mobile workforce can lead to a  increase in the rate of jobs completed daily and a  reduction in employee overtime

Microsoft Dynamics 365 for Field Service

Dynamics 365 for Field Service is an end-to-end solution that helps you provide a seamless customer experience to maximize customer satisfaction and improve resource productivity for on-site installation, maintenance and break/fix services.

Dynamics 365 for Field Service helps you:

  • Manage complex service agreements
  • Track assets and inventory
  • Manage service orders
  • Quickly identify and dispatch resources
  • Gain the intelligence needed to provide predictive and preventive service and support
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Connected Field Service

MCA Connect’s Connected Field Service solution enables you to detect, troubleshoot and resolve issues remotely with Internet of Things (IoT)- connected devices. See problems before customers become aware of them and attempt to resolve them remotely so you only dispatch field technicians when necessary.

Azure IoT devices collect information about your equipment (cycle counts, temperature, humidity, etc.) and relays it to Microsoft Dynamics 365 for Field Service. Machine learning uses the equipment telemetry data gathered over time to improve responses and provide more accurate predictive analytics.

Benefits of a Modern Field Service Solution

Cut Costs

Real-time communication has the power to dramatically and immediately reduce costs and drive productivity. With Field Service software you can reduce overstocking costs and administrative overhead to increase efficiencies.

Increase Worker Productivity

Automate your field service operations to increase field utilization, eliminate duplicate data and increase employee satisfaction.

Enhance Customer Satisfaction

Keep your customers happy by opening multi-channel communication lines, meeting or exceeding SLAs and providing proactive vs reactive service. Build loyalty, encourage brand advocacy and improve your bottom line.

Improve Operational Efficiency

Optimize field service operations by making sure you have the right person for the right job with the right equipment to get the job done right – the first time.

Automate Scheduling

Make major productivity gains with automated field service scheduling. Your service team can assign work to the most available resources while optimizing travel time and mileage, and reallocating resources as necessary.

Go from Cost Center to Profit Center

Increase service revenue by preventing warranty leakage, maximizing technician productivity, increasing upsell/cross-sell opportunities and speeding up cash flow.

Why MCA Connect?

MCA Connect has long been recognized as a leading partner by Microsoft, winning multiple awards and consistently delivering innovative solutions that save companies millions of dollars.

A key differentiator in working with MCA Connect to implement your modern Field Service solution is our tight industry focus, but wide set of service offerings. Our deep knowledge of both the product and the industry enables us to find hidden opportunities only made possible through things like IoT devices and predictive analytics.

MCA Connect extends the capabilities of Dynamics 365 for Field Service with proprietary extensions and industry accelerators to fast track your results. We’ll help you streamline and simplify the coordination of your field personnel and set up workflows to automatically integrate with your back-office systems. With MCA Connect, you can rest assured you’ll get the right people, tools and equipment to the right job at the right time.

Customer Success

“Previously we saw downtime of about 2% of man capacity. Now, our most mature factory is at about 0.5% in downtime. That’s a 75% reduction.”

Matt Griffiths, Executive Director of Manufacturing IT

Dell

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“MCA Connect has been a great resource and technology partner.”

Eric Paladino

AmerCareRoyal

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“MCA Connect feels like part of our team. Their consultants are great at what they do, very professional and organized, but also warm and friendly. That personal connection makes a big difference because we work together so closely.”

Codi Nichols, Project Lead

Thermon

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