Connected Field Service
Turn Field Services from a Cost Center to Profit Center
Traditional field service organizations follow a reactive process of installation, check-up maintenance and break-fix or repair appointments, which forces customers and workers to reactively intervene when something goes wrong.
The evolution of Internet of Things (IoT) sensors and connected devices has transformed field service from reactive to proactive. Connected Field Service enables companies to be predictive, highly efficient and less dependent on human intervention.
Transform from Reactive to Proactive
MCA Connect’s Connected Field Service solution utilizes IoT connected devices to detect, troubleshoot and resolve issues and then analyze the data in real time to create predictive maintenance capabilities – all without human intervention.
Our solution enables customers to see problems before they exist and allows them to be resolve remotely, only dispatching field technicians if necessary. The intelligent analysis of sensor data leads to preventive maintenance, a better understanding of customer needs and increased efficiency, ultimately resulting in lower costs and improved customer and employee satisfaction.
Connected Field Service increases technician productivity by an average of 25%.
–Columbus Global, 2017
How it Works
Microsoft Azure IoT devices collect information from your equipment (cycle counts, temperature, humidity, etc.) and relays it to Microsoft Dynamics 365 for Field Service. Machine learning uses the equipment telemetry data gathered over time to improve responses and provide more accurate predictive analytics.
Benefits of Connected Field Service
Reduce downtime with proactive alerts from connected devices
Accelerate repair times by ensuring service technicians are fully equipped to deliver first-time fix
Provide remote troubleshooting capabilities (send device commands to repair/reset)
Lower maintenance costs by dispatching the right technician only when needed
Gain enhanced visibility into products, services, company, performance, and customer satisfaction
Address issues faster by monitoring devices remotely and keeping customers and managers in the loop
Differences Between Connected and Traditional Field Service
Companies utilizing traditional field service automation conventionally follow the process of installation, check-up maintenance and break-fix or repair appointments. Since there are no sensors and this process is reactive, customers must alert them in some way when something breaks or goes wrong in order for a ticket to be logged.
With Connected Field Service, IoT devices enable organizations to respond quicker, and even sometimes resolve issues before a customer even knows about it by providing remote troubleshooting capabilities. If the system can repair the equipment remotely, without ever sending a technician, companies save time and money.
View our 15-Point Checklist on How to Get Started with Connected Field Service
Why MCA Connect?
MCA Connect applies industry expertise to Microsoft’s powerful IoT and Field Service technology, empowering service organizations to digitally transform from a reactive break-fix model to a proactive never-fail model.
Our industry knowledge combined with experts in IoT, machine learning, and Dynamics 365 help deliver a holistic experience for our clients. We’re committed to following a customer-centric model, helping to minimize downtime and provide comprehensive analytics.
“Rather than hiring one jack-of-all-trades supporting our system internally, MCA Connect gave us access to a wide variety of skill sets for a lower cost. Because they have exposure and experience with so many situations, they were able to come up with solutions that hadn’t even crossed our minds.”
TGS Oil & Gas