Warranty Registration, Claim Solution - MCA Connect

Warranty Registration & Claims Solution

Simplify Your Warranty Registration & Claims

How do you currently handle your warranty registrations and claims process? Most manufacturers that sell a finished item with one or more warranties covering post-sale performance leverage modern technology to help manage those warranties. If these services are provided by a dealer network, they’ll need to access build information and record warranty services performed in the field. The dealer typically performs the repair, then processes a claim and updates a Bill of Material for the finished unit. Simultaneously, they’ll need to process the necessary data to get reimbursed for the services performed.

Managing and tracking these activities is time-consuming and manual, including a high risk for manual error. If not already, you may consider leveraging a modern solution that provides capabilities to manage post-sales warranty claim processing.

The Solution

Our Warranty Registration & Claims solution, FieldServiceCONNECT for Warranty, provides manufacturers with capabilities within Microsoft Dynamics 365 to manage post-sale warranty claim processing. The solution supports the tracking of one or many warranties against a finished good item and the claims processing for field-based dealers that are performing warranty service. In addition, this solution automates submissions for reimbursements.

FieldServiceCONNECT for Warranty provides a modern platform for manufacturers to easily manage the data-intensive manual processing of warranty claims, fully automate the process, and integrate the claims within Dynamics 365 for full visibility.

The Results

50% Increase in Efficiency

Less time spent managing the warranty claim process.

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40% Increase in Turnaround Time

Quicker, more accurate claims processing, raising dealer satisfaction and lowering internal costs.

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40% Fewer Phone Calls

Our solution automatically keeps dealers up to date with authorizations and reimbursement.

Typical Use Cases for Manufacturers:

• Manage the relationships with the dealer network
• Centrally manage rules for varying repair types
• Optimize warranty personnel enabling them to manage a small percentage of what they review today
• Gain greater insight into what types of failures are taking place in the field and take proactive steps to eliminate them

Why MCA Connect?

For manufacturers looking to gain a competitive advantage through technology, MCA Connect is a Global Systems Integrator and Microsoft Dynamics Gold Partner that delivers and supports operational transformation. By combining product and industry expertise with our proven strategic alignment methods, only MCA Connect can consistently deliver innovative solutions that help clients realize their vision, as evidenced by our repeated recognition from Microsoft and the millions of dollars we’ve helped clients add to their bottom line.

Client Success

“Dynamics 365 has everything we need to create enterprise visibility and achieve our business vision.”

Eric Paladino

AmerCareRoyal

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“At the first factory where we deployed Microsoft Dynamics, they refer to it as the “Magic Energy System”. It was really fulfilling to have the system accepted so rapidly by the factory floor operators.”

Matt Griffiths, Executive Director of Manufacturing IT

Dell

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“With Dynamics AX, we can measure things today that we couldn’t measure before. We can see where the issues are and target specific improvements. We can reduce inventory, increase productivity and improve adherence to schedule.”

Bill Battershell, CFO

Rochester Gauges

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