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Microsoft Dynamics 365
Through a deep understanding of Microsoft technology, the manufacturing industry, and business and data strategies, we empower manufacturers to improve business outcomes with Microsoft Dynamics 365.
CONNECT TO MODERN MANUFACTURING
Work smarter with Microsoft Dynamics 365
Connect your data, processes, and teams with intelligent business applications that deliver actionable insights. With a deep understanding of Microsoft technology, the manufacturing industry, and business and data strategies, we help manufacturers leverage Dynamics 365 and Copilot for better business outcomes.
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Intelligent business Applications
Microsoft Dynamics 365
Dynamics 365 Supply Chain Management
Modernize your supply chain to enhance visibility, improve planning, streamline procurement, and optimize fulfillment.
Dynamics 365 Supply Chain Management can help with:
Supply chain planning:
Optimize demand planning, plan continuously on demand, eliminate stockouts, and collaborate in real time
Procurement and sourcing:
Procure with insights and automation, assess supply risk, improve cost management, streamline vendor management, maximize sourcing selections, and make smart purchasing decisions.
Manufacturing and shop floor management:
Build agile manufacturing processes, create a connected factory, accelerate time to market, enhance production floor visibility, gain production cost insights, and transform your workforce.
Order management and pricing: Optimize fulfillment for on-time deliveries, deliver on customer promises, maintain customer loyalty, enhance pricing management, and streamline and centralize sales.
Warehouse management and fulfillment:
Deliver with consistency and expediency, boost productivity by automating with robotics, improve process efficiencies. Optimize pick, pack, and ship processes.
Asset management and maintenance:
Reduce machine downtime, improve overall equipment effectiveness (OEE), perform collaborative remote maintenance, synchronize maintenance and production scheduling, efficiently manage spare parts, and automate work orders.
Copilot for Supply Chain Management
Built into Dynamics 365 Supply Chain Management, Copilot is an AI assistant that helps predict demand shifts, so you always have the right inventory on hand. Plus, it takes the pain out of purchase order changes by analyzing the impact and suggesting the best suppliers. Copilot also acts like a lookout, scanning the news and your internal data to warn you about potential disruptions in materials or shipping before they cause problems.
Dynamics 365 Finance
Optimize fulfillment by prioritizing service-level objectives and overcome supply disruptions with end-to-end visibility of your supply chain.
Dynamics 365 Finance can help with:
Enhanced decision making: Accurately project cash flow, predict customer payments, streamline budget proposals, close books more quickly, and make analytics accessible.
Automation:
Digitize business processes, effectively manage credit risks and collections, and consolidate business intelligence.
Growth and productivity: Launch subsidiaries and products faster, automate reporting, and increase workforce productivity.
Global scalability:
Adapt to regulations, ensure widespread global compliance, reduce the need for customization, comply with tax regulations, and support sustainability with in-depth tracking. Copilot for Finance
Copilot for Finance
Microsoft Copilot for Finance connects to your organization’s financial systems, including Dynamics 365 and SAP. Get role-specific workflow automation, guided actions, and recommendations within productivity apps like Outlook, Excel, and Teams. Copilot also automates tedious tasks like audits, collections, and variance analysis, freeing up valuable time for finance teams to focus on strategic work that drives business growth.
Dynamics 365 Sales
Perform production planning in real time to meet changing customer demand and mitigate financial impacts with real-time inventory availability. Make selling easier with AI, automation, and real-time insights built into sellers’ workflows.
Dynamics 365 Sales can help with:
Revenue acceleration: Reduce mundane tasks with Copilot capabilities, prioritize your pipeline with AI-based scoring and data visualizations, and stay focused with minimal app switching.
Meeting customer needs:
Prepare for engagements with AI-generated customer summaries, take the best action, and improve customer interactions with customized recommendations.
Sales guidance: Predict revenue and track performance, scale best practices, and coach with confidence.
Copilot for Sales
Power up your sales force with Copilot, a built-in AI assistant within Dynamics 365 Sales. Copilot streamlines your pipeline and client interactions, so you can focus on closing deals and making informed decisions. Get instant snapshots of key information about leads, opportunities, and accounts. Copilot also keeps you informed about recent changes to your sales records and provides summaries of upcoming meetings with clients.
Dynamics 365 Field Service
Optimize throughput and reduce unexpected shutdowns by performing predictive maintenance and using intelligent resource scheduling.
Dynamics 365 Field Service can help with:
Personalized field service: Benefit from self-service scheduling and gain visibility into appointments in real time. Keep customers informed with automated service reminders and notifications. Gain customer insights by sending automated, personalized surveys.
Simplifying technician work:
Boost technician productivity by requesting information related to work orders, status, or parts. Streamline tasks using mobile devices. Quickly solve issues remotely.
Insights and assistance:
Streamline work order management and save time by using generative AI for work order creation, and technician scheduling. Discover opportunities for improvement using AI-driven data and dashboards to analyze worker performance.
Copilot for Field Service
Empower your field service team with Copilot for Dynamics 365. Copilot can automatically generate work orders from customer emails, saving managers valuable time. Plus, it analyzes technician skills, location, and workload to suggest optimal scheduling, ensuring efficient operations. Copilot might even predict equipment failures, allowing proactive maintenance to minimize downtime and keep your customers happy.
Dynamics 365 Customer Service
Streamline after-sales support processes, exceed customer expectations, and improve product quality by efficiently managing service cases, knowledge bases, and field service operations.
Part of Dynamics 365 Customer Engagement (CE), Dynamics 365 Customer Service can help with:
Customer satisfaction: Empower agents to resolve issues quickly by providing real-time data, fostering collaboration, and leveraging AI for problem-solving and customer communication.
Self-service capabilities:
Deliver real-time customer solutions using intelligent bots and streamline operations by automating routine and complex processes.
Optimizing service operations:
Equip supervisors with a unified view of operations, spot emerging patterns, discover opportunities for improvement, and streamline processes.
Copilot for Customer Service
Provide exceptional customer service with Copilot for Dynamics 365. Empower agents to resolve complex issues swiftly and accurately, freeing up time for personalized interactions. Copilot provides intelligent assistance by suggesting solutions, drafting responses, and routing cases efficiently. Experience improved customer satisfaction and agent productivity with the power of AI.
Dynamics 365 Customer Insights
Enhance marketing efforts with a single view of each customer, unlock real-time insights, uncover new business opportunities, and increase business agility with Customer Insights.
Dynamics 365 Customer Insights can help with:
Customer insights and research:
Get a richer view of customers with AI-powered identity management for a holistic view of customers. Enrich profiles with diverse data sources. Build new segments or discover new audiences with AI recommendations based on real-time data. Respect consent and privacy.
Sales and marketing engagement:
Deliver real-time customer journeys, boost engagement with AI, nurture and share leads.
Productivity:
Get insights faster. Simplify audience targeting. Tailor content quickly. Create journeys more quickly.
Copilot for Customer Insights
Unleash the power of your customer data with the built-in Copilot for Dynamics 365 Customer Insights. Ask questions in plain English and get clear, insightful answers about your customer segments and their behavior patterns. Copilot goes beyond basic reporting by utilizing AI to predict future customer behavior, empowering you to develop proactive marketing and sales strategies.
Dynamics 365 Project Operations
Get the visibility, collaboration, and agility needed to drive success across your project-centric business—from prospects to payments to profits.
Dynamics 365 Project Operations can help with:
Improving deal management experiences:
Win more bids with better contract management and more accurate project quotes, forecasting, estimation, and scope
Project management capabilities:
Flexibly manage projects with easy-to-use embedded Microsoft Project capabilities including Kanban boards and Gantt charts.
Resource utilization:
Ensure that you have the right people on the right projects through resourcing insights, scheduling, governance, and skills matching.
Time tracking and expense management:
Submit, approve, process, and reconcile time and expense entries on the go for faster reimbursement and client billing.
Copilot for Project Operations
Supercharge project management with Copilot in Dynamics 365. Copilot analyzes your project data to recommend clear work structures and identify potential roadblocks before they hit. It even suggests solutions to keep things on track. Need a quick project health check? Copilot provides instant answers about schedules, budgets, or resource allocation in plain English. Save time by leveraging Copilot to automate insightful reports tailored for internal and external audiences.
READ SUCCESS STORIES
Customer Success
Here’s how we’ve helped manufacturers like you unlock innovation with Microsoft Dynamics 365.
Sealy NJ Optimizes Operations, Boosts Efficiency with Dynamics 365
Discover how Sealy NJ modernized outdated systems and processes.
Global Technology Leader Saves Millions, Cuts Labor Costs in Half
Learn how Dynamics 365 and MCA Connect’s Fixed Interval Scheduling made a huge impact on production.
AR RF/Microwave Instrumentation Boosts Performance and Profitability
Here’s how one manufacturer removed siloes, cut costs, and improved customer service.
Explore and Learn
Insights
Explore our resources to learn how Dynamics 365 can help you overcome challenges, modernize operations, improve customer experiences, and more.
eBook: A Guide to Upgrading Your Manufacturing ERP
Explore the ins and outs of upgrading your manufacturing ERP system.
eBook: Your Guide to a Successful ERP Implementation
Don’t miss this three-step approach to successfully implementing ERP software.
Video: MCA Connect Inspire Platform™
Unlock real-time insights with a manufacturing analytics platform built on Dynamics 365.
Get In Touch
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