Microsoft Dynamics 365 for Customer Service

Next-Level Your Customer Service

Although customer loyalty is critical to the growth of your business, delivering exceptional customer service is challenging without historical customer data, tools to help anticipate customers’ needs and the ability to seamless and consistently interact with your customers across multiple channels.

Integrating a modern customer service solution, such as Dynamics 365 for Customer Service, into your business will transform your customer experience, increase customer satisfaction and earn you lasting relationships.

The Solution

Microsoft Dynamics 365 for Customer Service enables you to provide a world-class experience with seamless service to your customers.

Effortless customer service begins with learning from every interaction, delivering fast & personalized customer service, and innovating with a modern and adaptable platform. With Dynamics 365 for Customer Service, you can respond faster to customer service issues by empowering employees to deliver consistent, efficient customer care.

Enable your organization to deliver the best customer experience possible by having all the necessary tools and information at your fingertips for outstanding service.

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Strengthen Loyalty with
World-Class Service

Customer service is quickly taking over price and product as the number one differentiator. The customer experience you can achieve with Microsoft Dynamics 365 for Customer Service will enable you to stay ahead of the competition and differentiate your brand.



Capitalize on Revenue Opportunities

Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

Learn from Your Customers

Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.

Innovate and Adapt

Dynamics 365 for Customer Service allows you to build custom solutions focused on Customer Service that uniquely address your business needs while embracing modern technology.

Personalize Service with a Complete View

Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.

Resolve Issues with Predictive Care

Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.

Create Effortless Support Experiences

Make it easy to find answers through self-service and community. Intelligently route cases from any channel to the right agent for quick resolution.


  • Multi-channel capabilities
  • Self-service and communities
  • Case and interaction management
  • Incident routing and queuing
  • Knowledge-base management
  • Built-in digital intelligence
  • Integrated communications
  • Mobile access

Why MCA Connect & Microsoft?

Microsoft is leading the digital transformation revolution and has invested billions of dollars in building a worldwide cloud computing infrastructure that enables their modern business application solutions capable of replacing legacy systems. When you combine Microsoft software with MCA Connect’s expertise, your technology becomes a strategic asset that sets you apart from competition.

MCA Connect will help you find caps in your current customer service process and then determine the best route for improvement. With the help of MCA Connect and Dynamics 365 for Customer Service, customer engagement is easier than ever.

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Client Success

“Dynamics 365 has everything we need to create enterprise visibility and achieve our business vision.”

Eric Paladino


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“With Microsoft Dynamics CRM, we have the tools we need to match and potentially surpass our competitors in terms of customer satisfaction.”

Sebastien Chambert, GM of Business Operations


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“MCA Connect feels like part of our team. Their consultants are great at what they do, very professional and organized, but also warm and friendly. That personal connection makes a big difference because we work together so closely.”

Codi Nichols, Project Lead


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