Microsoft Dynamics 365 for Field Service

Transform Your Field Service Operations

Service-based organizations face more pressure to deliver efficient, seamless service in today’s fast-paced and demanding world than ever before. Inefficiencies can prevent you from getting the job done right, the first time – costing your business valuable time, money and loyal customers.

The right field service solution can turn your service operations from a cost center to a profit center. Transform your business into a connected and consistent environment that delivers exceptional service and eliminates operational inefficiencies with Dynamics 365 for Field Service.

The Solution

Microsoft Dynamics 365 for Field Service is an end-to-end solution that helps you provide a seamless customer experience to maximize customer satisfaction and improve resource productivity for on-site installation, maintenance and break/fix services.

Integrate all your service functions into one solution for proactive, revenue-driving field service operations. By improving the free flow of information, Dynamics 365 for Field Service can decrease wait time and streamline processes, resulting in increased productivity, improved scheduling, reduced costs, and increased customer satisfaction.

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Optimize your Field Service Operations

Microsoft Dynamics 365 for Field Service can help:

  • Reduce travel time by 20%
  • Reduce employee overtime by 77%
  • Increase number of service calls by 20%
  • Increase rate of daily jobs completed by 47%
  • Improve customer satisfaction
  • Cut costs by proactively identifying issues
  • Improve employee retention by empowering your workforce

Benefits

Innovate with Proactive Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Enhance Customer Satisfaction

Keep your customers happy by opening multi-channel communication lines, meeting or exceeding SLAs and providing proactive vs reactive service. Build loyalty, encourage brand advocacy and improve your bottom line

Increase Worker Productivity

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Automate Scheduling

Make major productivity gains with automated field service scheduling. Your service team can assign work to the most available resources while optimizing travel time and mileage, and reallocating resources as necessary.

Improve Operational Efficiency

Optimize field service operations by
making sure you have the right person for the right job with the right equipment to get the job done right – the first time.

Make Technicians More Effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Features

  • Scheduling and dispatching
  • Automated routing
  • Service agreement management
  • Inventory management
  • Customer communication tools
  • Knowledge-base access
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Why MCA Connect & Microsoft?

Microsoft is leading the digital transformation revolution and has invested billions of dollars in building a worldwide cloud computing infrastructure that enables their modern business application solutions capable of replacing legacy systems. When you combine Microsoft software with MCA Connect’s expertise, your technology becomes a strategic asset that sets you apart from competition.

MCA Connect will guide you through the implementation process and can extend the capabilities of Dynamics 365 for Field Service with proprietary extensions and industry accelerators to fast track your results. We’ll help you streamline and simplify the coordination of your offsite personnel and set up workflows to automatically integrate with your back-office systems. Get the right people, tools and equipment to the right job at the right time.

Client Success

“Previously we saw downtime of about 2% of man capacity. Now, our most mature factory is at about 0.5% in downtime. That’s a 75% reduction.”

Matt Griffiths, Executive Director of Manufacturing IT

Dell

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“MCA Connect has been a great resource and technology partner.”

Eric Paladino

AmerCareRoyal

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“MCA Connect feels like part of our team. Their consultants are great at what they do, very professional and organized, but also warm and friendly. That personal connection makes a big difference because we work together so closely.”

Codi Nichols, Project Lead

Thermon

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