Connected Field Service

Turn Field Services from a Cost Center to Profit Center

Traditional field service organizations follow a reactive process of installation, check-up maintenance and break-fix or repair appointments, which forces customers and workers to reactively intervene when something goes wrong.

The evolution of Internet of Things (IoT) sensors and connected devices has transformed field service from reactive to proactive. Connected Field Service enables companies to be predictive, highly efficient and less dependent on human intervention.

Transform from Reactive to Proactive

MCA Connect’s Connected Field Service solution utilizes IoT connected devices to detect, troubleshoot and resolve issues and then analyze the data in real time to create predictive maintenance capabilities – all without human intervention.

Our solution enables customers to see problems before they exist and allows them to be resolve remotely, only dispatching field technicians if necessary. The intelligent analysis of sensor data leads to preventive maintenance, a better understanding of customer needs and increased efficiency, ultimately resulting in lower costs and improved customer and employee satisfaction.


Connected Field Service increases technician productivity by an average of 25%.

Columbus Global, 2017


How it Works

Microsoft Azure IoT devices collect information from your equipment (cycle counts, temperature, humidity, etc.) and relays it to Microsoft Dynamics 365 for Field Service. Machine learning uses the equipment telemetry data gathered over time to improve responses and provide more accurate predictive analytics.

Benefits of Connected Field Service

Reduce downtime with proactive alerts from connected devices

Accelerate repair times by ensuring service technicians are fully equipped to deliver first-time fix

Provide remote troubleshooting capabilities (send device commands to repair/reset)

Lower maintenance costs by dispatching the right technician only when needed

Gain enhanced visibility into products, services, company, performance, and customer satisfaction

Address issues faster by monitoring devices remotely and keeping customers and managers in the loop

Differences Between Connected and Traditional Field Service

Companies utilizing traditional field service automation conventionally follow the process of installation, check-up maintenance and break-fix or repair appointments. Since there are no sensors and this process is reactive, customers must alert them in some way when something breaks or goes wrong in order for a ticket to be logged.

With Connected Field Service, IoT devices enable organizations to respond quicker, and even sometimes resolve issues before a customer even knows about it by providing remote troubleshooting capabilities. If the system can repair the equipment remotely, without ever sending a technician, companies save time and money.

Why MCA Connect?

MCA Connect applies industry expertise to Microsoft’s powerful IoT and Field Service technology, empowering service organizations to digitally transform from a reactive break-fix model to a proactive never-fail model.

Our industry knowledge combined with experts in IoT, machine learning, and Dynamics 365 help deliver a holistic experience for our clients. We’re committed to following a customer-centric model, helping to minimize downtime and provide comprehensive analytics.

Client Success

“Dynamics 365 has everything we need to create enterprise visibility and achieve our business vision.”

Eric Paladino


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“MCA Connect was instrumental in helping us value-stream our business. They understand all aspects of process flow, including people, machines and materials.”

Bill Battershell, CFO

Rochester Gauges

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“Rather than hiring one jack-of-all-trades supporting our system internally, MCA Connect gave us access to a wide variety of skill sets for a lower cost. Because they have exposure and experience with so many situations, they were able to come up with solutions that hadn’t even crossed our minds.”

TGS Oil & Gas

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