Change Management Plan & Implementation
Lack of User Adoption is One of the Top Reasons Why Software Implementations Fail
Change is hard, yet necessary. Too many ERP and/or CRM implementations fail because there isn’t a clear change management plan centered around change needed for an organization to successfully implement a new business system. Understanding the impact on your organization and receiving change management guidance from an expert, positions your implementation for maximum success with a low risk of failure.
Many implementation partners start and end with the technology. At MCA Connect, we believe that the technology should be addressed only after the people, process and performance management goals have been determined.
How We Help
MCA Connect’s Change Management services are focused on work force adoption and operational business readiness. With MCA, you will get a collaborative approach in constructing change plans, leveraging your culture to build accountability and ownership at all levels within your organization.
• Active, visible, present and accountable sponsorship
• Proactive change impact management for all levels in the organization
• Recognition programs to reinforce new behaviors
• Two-way communication feedback loops to increase engagement and ownership
• Leadership skills to manage employees through resistance
• Training, Practice, practice, practice
Our approach incorporates four major areas – readiness assessment, communication, organizational design and training. Our Change Management services integrate a portfolio of skills, tools and people-oriented strategies focused on education and training.
MCA Connect’s Change Management Services Incorporate Four Major Areas:
Readiness Assessment
We analyze your company’s readiness for an ERP or CRM implementation and provide you with a detailed report, stressing areas that need to be addressed before an implementation begins.
Communication
Employees often feel left in the dark and become frustrated or resentful about the changes being thrust upon them. We help employees get excited and engaged with the project by providing vendor selection announcements, quick win highlights and regular process updates.
Organizational Design
Software, people and process changes need to be managed so changes can happen conjointly. We analyze and align your organization’s design to provide enhanced role efficiencies and structure to support the best transformation.
Training
Often training gets neglected or rushed because there is so much pressure to go live. A well thought out training plan ensures end users feel competent to handle the execution of their responsibilities.
