Overall Equipment Efficiency IoT Solution:
Voice of the Operator

Your Machines Are Talking –
Are You Listening?

Every manufacturing executive seeks to understand where production problems originate and how they can be fixed. If you analyze the data from your ERP system, you may come to one conclusion. But, if you ask the operators on the shop floor, they may tell a different story.

How can you combine the quantitative data from your systems with the qualitative data from your people at a level that scales?

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Stop Wondering.
Start Asking.

While analytics from your ERP system are excellent for providing insight about what happened during a problem, with IoT, your technicians can provide clarity about why it happened. Adding MCA Connect’s Voice of the Operator functionality to Microsoft Dynamics 365 will give you human context – at a scalable level.

The Voice of the Operator is an app connected to Microsoft Dynamics 365. While IoT and Machine Learning can alert you to a problem before it arises, Voice of the Operator can close the feedback loop by asking the operator to confirm and troubleshoot an identified problem via a Power App. If further action is required, seamless integration into Dynamics 365 enables an operator to issue a fix-ticket to have the machine services, resulting in more up-time and improved quality control. Management can then review the situation and the operator’s assessment of the problem’s causation to avoid similar issues from recurring in the future.

Human Knowledge + IoT Data =
Improved Insight & Better Decisions

Using Microsoft Power BI, Voice of the Operator allows you to easily and visually understand critical manufacturing KPIs.

  • Simply Track & Measure OEE
  • Understand Equipment Health & Performance
  • Easily Collect and Manage Machine Data
  • Automatically Generate Equipment
  • Fix-Tickets
  • Gain & Deliver Accurate Shop-Floor Insights
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Benefits of Voice of the Operator

Better Insight

Manufacturers can avoid problems from recurring by understanding and resolving the root problem.

Improved Morale

Shop Floor employees have a voice to tell management what’s really happening.

Increase Efficiency

Operator insight is collected seamlessly, right within your ERP system.

Why MCA Connect?

Microsoft is leading the digital transformation revolution and has invested billions of dollars in building a worldwide cloud computing infrastructure that enables their modern business application solutions capable of replacing legacy systems. When you combine Microsoft software with MCA Connect’s expertise, your technology becomes a strategic asset that sets you apart from competition.

For companies looking to gain competitive advantage through technology, MCA Connect’s Business Analytics team ties together the Microsoft technology, processes and people to help you achieve strategic business goals. We help you identify high-value digital transformation projects, adopt new technology, adapt existing systems, and transform your business operations.

Client Success

“Previously we saw downtime of about 2% of man capacity. Now, our most mature factory is at about 0.5% in downtime. That’s a 75% reduction.”

Matt Griffiths, Executive Director of Manufacturing IT


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“MCA Connect was instrumental in helping us value-stream our business. They know Manufacturing and they know Dynamics.”

Bill Battershell, CFO

Rochester Gauges

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“MCA Connect has been a great resource and technology partner.”

Eric Paladino


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