Microsoft CRM Solutions

Turn Relationships into Revenue

Transform your sales operations and drive growth with a flexible, scalable customer relationship management (CRM) solution.

Microsoft Dynamics CRM and Dynamics 365 help you drive consistent and measurable improvement in everyday business processes and leverages best-in-class business modules to turn relationships into revenue. Combining sales, marketing and service into one system enables you to personalize customer experiences and accelerate your sales process.

Because Microsoft Dynamics was built from the ground up on modern technology, it is easy to use, easy to administer and easy to integrate. Microsoft-centric organizations can significantly lower their total cost of ownership, while increasing profitability and achieving a competitive edge.

Microsoft Dynamics 365                                                          for Customer Engagement

Dynamics 365 for Customer Engagement is a sophisticated management solution that digitally transforms your business through a suite of connected intelligent applications:

  • Sales
  • Marketing
  • Customer Service
  • Field Service
  • Project Service Automation

These modern applications work together so you can access data in one system and deliver a unified customer experience from initial contact through the sales process and into service and support.


Microsoft Dynamics CRM

Dynamics CRM is the former release to Dynamics 365 for Customer Engagement, with the latest version released in 2015. With a primary focus on sales, marketing and service functionality, Dynamics CRM delivers a fast, flexible and affordable solution.

Seamlessly integrated with Microsoft Office, Dynamics CRM enables you to gain the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sale.

Benefits of Microsoft Dynamics CRM Solutions

Accelerate the Sales Process

Automate your sales process to streamline sales cycles and reduce costs. Setup territories and teams for optimal efficiency. Create price lists and unit groups to streamline offer management. Set up goals to track sales rep quotas.

Gain Greater Insights

Closely monitor a customer actions with easy-to-understand dashboards. Embedded business intelligence empowers you with actionable customer insights.

Engage with Marketing

Easily build your campaigns with consistent messaging and keep your contacts engaged during each stage of the buyer’s journey.

Increase Sales Pipeline

Enable your sales team to become less reactive and to enhance customer relationships at every opportunity. Automating your sales processes gives you the support and sales productivity you need to increase pipeline and drive revenue.

Create Unmatched Customer Service

No matter how your customers choose to interact with you, you’ll have a complete view of their communication history to empower your service team to respond better and faster.

Optimize Field Service

Optimize field service operations by making sure you have the right person for the right job with the right equipment to get the job done right – the first time.

Why MCA Connect?

MCA Connect has long been recognized as a leading CRM partner by Microsoft, winning multiple awards and consistently delivering innovative solutions that save companies millions of dollars.

A key differentiator in working with MCA Connect to implement your modern CRM solution is our tight industry focus, but wide set of service offerings. Our deep knowledge of both the product and the industry enables us to find hidden opportunities only made possible through things like IoT devices, predictive analytics, and lean manufacturing.

Our team of consultants have the skills and experience to work in complex business environments with evolving needs. Whether you need to streamline your sales processes across many business lines, improve your customer experience or simply need a more agile customer engagement solution, you can trust that we deliver innovative solutions with exceptional results.

crm partener of the year

Client Success

“With Microsoft Dynamics CRM, we have the tools we need to match and potentially surpass our competitors in terms of customer satisfaction.”

Sebastien Chambert, GM of Business Operations


Yokogawa logo transparent aj

“We anticipate our new, well-supported Microsoft Dynamics 365 system to help us improve revenue by over 30% annually.”

Codi Nichols, Project Lead


Thermon logo transparent aj

“Dynamics 365 has everything we need to create enterprise visibility and achieve our business vision.”

Eric Paladino


amerCare Royal transparent aj