Win wire
Axcelis Takes Field Service to the Next Level: A Rescue Story
MICROSOFT CONFIDENTIAL
SOLUTION
Dynamics 365 Field Service +
Data Value Assessment
INDUSTRY
Industrials & Manufacturing
SEGMENT
SMC East
At a Glance
CHALLENGE
Axcelis faced stalled modernization efforts when their previous Dynamics partner failed to deliver, leaving their operations and workflow stuck at square one.
SOLUTIONS
Dynamics 365 Field Service, Data Value Assessment
RESULTS
MCA Connect guided Axcelis through a tailored implementation to Dynamics 365 (D365) Field Service, addressing data gaps, aligning executive goals, and implementing solutions to modernize their manufacturing operations.
Their challenge
Axcelis, a semiconductor equipment manufacturer, was in a tough spot. They were ready to take their operations, workflow, and service to the next level with Dynamics 365. But their plans stalled when a previous Dynamics partner failed to deliver results, leaving them back at the starting line.
Fortunately, Axcelis had a (friendly) competitor suggest a way forward. Their competitor, Veeco, is another semiconductor equipment manufacturer that partnered with MCA Connect to tackle similar challenges. Veeco struggled with a lack of visibility into data, field service inefficiencies, and time-consuming manual processes. With a clear roadmap from MCA Connect, Veeco implemented D365 Field Service, Customer Service, and Project Operations, modernizing their operations across 13 countries and positioning themselves for measurable success.
Impressed by Veeco’s results and our expertise in the semiconductor industry, Axcelis recognized a winning approach when they saw it. They chose to partner with MCA Connect and our award-winning team to transform their operations.
Axcelis Technologies (NASDAQ: ACLS) is a leading semiconductor capital equipment manufacturer. With 41 operational locations — and approximately 1,000 employees across the United States, Asia, and Europe — Axcelis globally services the computing, telecommunications, and electronics industries.
“Built on our next-generation Purion platform, our suite of ion implanters delivers the highest levels of precision, purity, and productivity with the lowest cost of ownership.”
Our solution
MCA Connect replaced Axcelis’s outdated Field Service module with D365 Field Service. Part of the project included conducing an executive alignment session to ensure defined success. Our Data Value Assessment (DVA) identified gaps in data utilization, driving recommendations for third-party applications, analytics dashboards, and long-term manufacturing strategy.
MCA Connect is on track to deliver a seamless D365 Field Service go-live in February 2025, with phase 2 extending functionality to Sales.
Humble brag: Axcelis executives and project teams praised our delivery team, describing them as some of the brightest and most effective professionals they’ve worked with.
Results
With the new efficiencies of a standardized business platform, Axcelis can now:
- Improve decision-making and profitability with full visibility of Field Activity, Work Order, and Service Delivery Management. Further impacting the up-sell and cross-sell initiatives of the aftermarket sales division.
- Increase customer satisfaction with improved service times.
- Save time and streamline field processes by eliminating time-consuming manual tasks.
- Gain the efficiency of shared services with standardized systems and processes across business units. – not departments working in siloes.
Over time, Axcelis plans to extend D365 functionality to include Sales, Customer Insights, and Project Operations. This roadmap ensures MCA Connect remains a strategic partner, supporting Axcelis’s vision for scalable growth and continuous improvement.
MICROSOFT RECOGNITION
Thanks to Mohamed Mtimet, Business Solutions Sales Executive, EAST, for your support in this transformative project.
