Their challenge

Based in Tampa, Florida, Chadwell Supply is a family-owned maintenance and repair operations (MRO) supply company. Passionate about customer service, the company stocks over 10,000 SKUs and delivers over 99% of orders to customers the next day—the top fill rate in the industry. 

Chadwell grew more than 525% in just three years due to its unwavering commitment to excellent customer service. Now a $1B+ enterprise, Chadwell needs structured systems and processes to grow and scale their business and best serve customers. Their on-premise Dynamics Great Plains software is no longer a good fit, and they aim to shift operations to Dynamics 365.  

Our solution

Familiar with our strategic implementation methodology and Dynamics 365 expertise, Chadwell’s Great Plains partner recommended MCA Connect. We quickly got to work evaluating Chadwell’s system and processes, uncovering challenges and opportunities, and getting to know their business inside and out. We also inquired about the company’s business objectives to learn how we could help Chadwell achieve their goals.  

As part of this comprehensive process, we discovered Chadwell was using a third-party solution to manage warehouse orders. Leaders thought the solution was indispensable, but after thoroughly evaluating use cases and requirements, we discovered Chadwell could accomplish the tasks more efficiently with Power Apps. We built out a proof of concept to demonstrate the value, and Chadwell was impressed by the customized future state.  

Soon after this demonstration, another company approached Chadwell for help with a potential service. Chadwell initially thought they couldn’t commit, but after seeing the capabilities of Microsoft technology, Chadwell committed to the service offering, securing $30 million a year in additional revenue.  

“MCA Connect gave the best technical education and demo I’ve ever seen. It really opened my eyes to how we can better leverage Microsoft technology to support and grow our business.”

Robert Chadwell, Chadwell Supply Cofounder 

Upon completion, Chadwell Supply’s unified solution will include:

• Dynamics 365 Finance and Supply Chain Management 
• Dynamics 365 Sales and Marketing
• Power Platform
• MCA Connect Inspire Platform™, a foundation for modern intelligence
• MCA Connect Order Management Framework to get orders out of the warehouse quickly

Results

Once the solution is fully live, Chadwell Supply will be able to: 

• Leverage the systems and structure a billion-dollar company requires while growing and scaling business more efficiently.  
• Improve customer service and gain a competitive advantage by improving inventory visibility, streamlining order entry process, and accelerating order management with a customized Power App
• Capture more revenue and continue the trend of accelerated growth. 
• Gain automation, efficiency, and speed to better serve customers